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What is Intigua's support SLA?

The Intigua support SLA is as follows:

Priority LevelDescriptionResponse

High

Errors preventing essential work from being done, for which a reasonable workaround is not available; critical impairment of Client’s operations.

Within 1 hour

Medium

Errors disabling non-essential functions; significant (but not critical) impairment of the Licensed Software functionality and/or Client’s operations.

Within 4-8 hours

Low

Errors affecting ease of operation or causing improper display of information; no significant impairment of the Licensed Software functionality or Client’s operations.

Within 1-2
business days

 Of course, any contractual obligation supersedes this.

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