Intigua offers integration with ServiceNow, allowing any action taken by Intigua to be reflected as a change request in ServiceNow, and optionally go through an approval process.
With ServiceNow integration configured, when Intigua is about to take action on a management tool, the following happens:
- Intigua creates a change request on ServiceNow
- The change request goes within ServiceNow through a human approval sequence or is just logged and auto-approved, according the workflow defined in ServiceNow
- Once the change is approved, Intigua carries it out.